My Experience with Jackpot City
Overall Product Rating & Key Takeaways
Jackpot City Casino has earned a 4.2-star rating from me and our users based on the experiences we have shared. It’s not hard to see why we’ve both rated the online casino as highly as we have. However, it’s perhaps easy to understand why it hasn’t quite got a 5-star rating, too.
The platform is powered by industry-leading software, allowing a seamless experience while navigating the site and playing the available games. The site loads quickly, and there isn’t any lag, which is a huge positive.
An attractive Jackpot City Casino welcome bonus is available for new players. You can claim a 100% Deposit Match up to (and Bonus Spins in New Jersey). That’s just the beginning, as there are many other bonuses and promotions available that you can obtain once you are signed up and playing.
Regarding the games on offer, there is a wide variety of options. Classics can be found that have been industry icons, while it’s also possible to enjoy some of the newest releases. Admittedly, we could see a greater selection (just under 500+ exist), but there’s enough for everyone here.
The 4.2 rating would also increase with improved customer support. I’d expect an email address to be available as a minimum, but this was surprisingly omitted. At the same time, I’d like the operating hours of the live agents to be longer than the eight hours between 12 p.m. and 8 p.m. (ET) currently in force. It’s a positive that they are available daily, but more coverage in terms of hours would immediately increase their rating.
Pros & Cons of Jackpot City
Here are the pros and cons of Jackpot City Online Casino:
Pros
- Dedicated mobile app
- Good range of payment options available
- VIP program offering additional rewards
Cons
- Limited game selection compared to other casinos
- Customer support options could be better
Where I Found Jackpot City Available
I accessed Jackpot City from New Jersey and completed my review as a player from this location. It became available to players in the area in March 2024, making it one of the newest options.
The casino is also available to players in Pennsylvania. It was launched in the state in December 2023, becoming the 21st platform available to residents.
The offerings are very similar, although the local authority licenses each one. In terms of the number and quality of games offered, as well as website experience, I found no differences between the two platforms.
Navigating Jackpot City: My Impressions of the Platform
Desktop Experience
The Jackpot City Casino website on desktop was very user-friendly and one that I enjoyed navigating.
The homepage provides a clean breakdown, allowing you to easily find the type of game you want to play. This site doesn’t offer a sportsbook, so you won’t be bombarded with other products or promotions, making it easy not to become distracted.
I really like the platform’s color themes. Purple is very easy on the eyes. With white text being used as an overlay, the two colors work well together and don’t make it difficult to identify each link.
For example, I could easily see and read the markers for the games offered. I knew exactly what I was clicking at all times and found that they were big enough to hover over and click immediately without worrying about miss-clicking or heading elsewhere.
Games were clearly identifiable with their colorful thumbnails and were good-sized. They were each split into categories that kept the homepage from being too cluttered, with ‘See All’ links located just above each panel that could be scrolled through.
The one aspect I really enjoyed on the Jackpot City Casino homepage was the fact that the top 10 games are highlighted. This gave me an opportunity to look at titles that I might have missed or not considered when checking out what was being offered.
Once I had finished browsing the homepage and looking at the game categories, I wanted to see if I could navigate the casino further. However, I found this was limited. Due to previous experiences, I’ve noticed you can sometimes need to be logged in to gain access to more. For example, I couldn’t find anywhere to explore the latest promotions or other aspects of the casino (loyalty programs or support).
I did note that you can obtain further links to other areas of the platform from the homepage footer, but I would have liked there to have been clickable sections in areas of the site that are more accessible. In my opinion, a dropdown menu or tabs located at the top of the page would make an immediate improvement to the site’s UX.
However, when I logged in to my account, I found navigating the site much easier. You could browse the available promotions and more.
Mobile App Experience
I found the Jackpot City Casino app experience smooth on the dedicated iOS app that was downloadable from Apple’s App Store. If you are an Android user, you’ll find an app on the Google Play Store.
The app had the following ratings (as of March 2025):
- App Store: 1 star from 1 rating
- Google Play Store: 4.2 stars from 2.06K reviews (100K+ downloads)
Note: I would pay little attention to the rating on the App Store version, as the user rated it one star because they couldn’t sign up in their country. It didn’t reflect my own experience when using it for my own gaming session.
Indeed, I love playing on my mobile device and was delighted to find that an app was possible to download. Although you can access the site using a web browser, an app adds an extra layer of convenience and feels a little more professional, in my opinion. When using the iOS app, I didn’t encounter any issues, as I found each of my sessions when testing the casino to be free-flowing and found the games I tested ran as smoothly as they did on a desktop device.
Exploring the Games: What I Found & What Stands Out
| Jackpot City Online Casino | Golden Nugget Online Casino | Horseshoe Online Casino | |
|---|---|---|---|
| Slots | 400+ | 1,300+ | 1,750+ |
| Table Games | 50+ | 90+ | 50+ |
| Live Dealer | 25+ | 40+ | 30+ |
| Specialty Games | 2+ Exclusives | 10+ | 15+ |
| Total | 475+ | 1,440+ | 1,845+ |
Slot Games
Slots are a personal favorite for me, so I always look at the selection on offer immediately when checking out a new casino. I found 405+ titles when I conducted a thorough search of the Jackpot City Casino slot lobby, a total I was fairly satisfied with.
I’d admit, I’d have liked to have seen more. Options like Golden Nugget Casino and Horseshoe Online Casino are available in New Jersey that surpass the 1,000+ total. Still, I found the options offered a positive experience.
You will have access to many classic titles like Starburst and Twin Spins. At the same time, you can explore newer titles, with Squid Game Gganbu as an option. A good collection of game studios is available, although it was hard to determine this information without digging deep. Among those I found included:
- NetEnt
- Games Global
- IGT
- Snowborn Games
- AGS
When doing a test of the games I could find, I chose Lucky Larry’s Lobstermania 2. I’ve played the original version of this game (which disappointingly wasn’t available here) and wanted to see if the second installment was any better. It’s a simple game that features a lesser-used game feature. It has a pick’em bonus that allows you to select from a number of buoys.
Larry will then look to see what he has caught, allowing you to earn rewards based on the size of each lobster or other items floating around in the sea. The game also features a free spins option and jackpots, while base spins can come equipped with win multipliers.
In truth, many titles feature better graphics. However, this IGT classic (released in 2015) has continued to remain very popular over the last decade because of its simplicity.
Still, I would like some improvements to be made to the game section. Aside from a desire to have more game titles on offer, there could be more categories made available. I’d like to see a jackpot section as these games are popular titles but can be difficult to find among all the other options.
In addition, a great way to improve the user experience further at Jackpot City Casino would be to create an area where you can filter by game provider. You may prefer a studio based on your demands or previous experiences; I certainly do!
That said, you’ll find something that suits you here, even if you need to do a little digging.
Table & Live Dealer Games
I was satisfied with the availability of 55+ table games and 25+ live dealer games. When I compared three casino offerings to players in NJ, I found that they were in line with the average.
When browsing the table games filter on the homepage, I saw many variants to consider. Roulette and blackjack appeared to form the vast majority of the collection, but I did notice many baccarat and video poker options. Furthermore, I could find some smaller niche games like Sic Bo and Football Studio First Person.
I like live dealer games because they provide an experience like the real thing. I always look at what is being offered and found there were 26+ live options, ranging from classics like blackjack to roulette and innovative options like game shows.
An immersive and authentic experience is always obtainable with these games, as they are played in a casino environment through a studio. The graphics are always of a high standard, and because they are provided by Evolution, you can always expect to receive a professional session.
Does Jackpot City Offer Games You Can’t Find Elsewhere?
Yes, Jackpot City Casino offers exclusive titles you won’t find anywhere else. However, I could only find two when I was looking. It would be great if they had a dedicated tab or allowed you to filter them to find them. I could only find these because they were included in the ‘Top Ten’ scrolling across the homepage.
Specialty Games
I couldn’t find any specialty games when searching through the Jackpot City Casino game lobby. I’m a keen player of niche games like keno, bingo, Slingo, and instant win games, so I was disappointed not to find any here.
